From Order Confirmation to Delivery
We aim to provide clear information about the steps involved in preparing and delivering your purchase. Shipping services, costs, and estimated arrival dates depend on the items ordered and the destination.
Payment Verification and Fulfillment
Orders enter the fulfillment process after the required payment checks have been completed.
As a general template, order preparation may take approximately 1–3 business days. This estimate should be adjusted to reflect the store's actual warehouse operations and may be longer during high-volume periods or public holidays.
Estimated Transit Period
Transit time begins when a parcel is handed to the carrier, unless otherwise stated. Delivery estimates vary by shipping method, destination, carrier capacity, customs processing, and local delivery conditions.
An estimated delivery date is not a guaranteed arrival date unless the store expressly provides a guarantee.
Shipping Rates
The shipping options available for an order and their associated charges should be displayed during checkout where applicable.
Costs may vary according to destination, parcel size, weight, shipping method, and any eligible promotional offer. Review the final charges before placing your order.
International Orders
For cross-border shipments, customs inspections, import restrictions, duties, taxes, and clearance procedures may affect delivery time and cost.
Responsibility for applicable import charges depends on the shipping arrangement and the laws governing the destination. Customers should review any relevant requirements before ordering.
Dispatch Notifications
When a shipment is dispatched, an order update or tracking reference may be provided if the selected service supports tracking.
Tracking updates may not appear immediately after dispatch. Carrier systems can require additional time to register and scan a parcel.
Delivery Address and Access
Please check your delivery address, postal code, and other required details before submitting an order. Address corrections may not be possible once fulfillment or carrier processing has begun.
Customers should also ensure that delivery instructions are complete and that the destination can receive the parcel.
Split Packages
If an order contains items stored or prepared separately, the products may arrive in multiple shipments. Available tracking information may be issued separately for each parcel.
Delivery Exceptions
Delivery may be affected by severe weather, transportation interruptions, customs delays, incorrect address details, unsuccessful delivery attempts, or other exceptional events.
If your parcel appears delayed or missing, review the tracking information and contact the store for assistance. If an item arrives damaged or the parcel contents are incomplete, retain relevant packaging and provide supporting details.
Undeliverable Shipments
If a shipment is returned because the address is incomplete, delivery is repeatedly unsuccessful, or the parcel cannot be accepted, further arrangements may be necessary. Any additional shipping costs or refund adjustments will be handled according to the applicable store policy and law.
Updates to Shipping Terms
Shipping arrangements may change when carriers, service availability, or fulfillment processes change. The current version of this policy should be consulted before placing an order.